I have been quoted in a recent article by Esther Schindler at ITBusinessNet called
Becoming Clueful: What You Should Know Before You Redo Your Web Site.
This is a very good article and well worth a read before you go looking for a designer. Specifically I am quoted on pages 3, 4 & 5. The problems described by myself and the other designers quoted at universal not just for web design but many areas as well.